Job Description

• Handle customer complaints and concerns
• Analyze customer purchasing habits, returns, and complaints
• Analyze the communication cycle between their staff and customers
• File customer records, including contact information, purchases, and billings
• Conduct surveys and write reports based on customer feedback on products and services
• Provide customers with clear instructions to resolve issues
• Reroute customer calls to other departments when advanced solutions are needed
• Work with internal teams to resolve customer issues promptly
• Gather and pass on the feedback from customers to product development teams.

Eligibility

• 12th Passout, B.Tech/BA/B.Sc/
• Persuasive speaking skills
• Empathy
• Adaptability
• Ability to use positive language
• Clear communication skills
• Self-control
• Taking responsibility
• Patience